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*Please review "Disclaimer" below before prior to submitting this form.

Amethyst Counseling, LLC

12790 Fm 1560 North #704, Helotes, Texas 78023, United States

(210) 201-6904 amethystcounseling@yahoo.com

Business Hours

Mon	09:00 am – 06:00 pm
Tue	09:00 am – 06:00 pm
Wed	09:00 am – 06:00 pm
Thu	09:00 am – 06:00 pm
Fri	By Appointment
Sat	Closed
Sun	Closed

We are closed on major holidays.

Please note, while we strive to be as responsive as possible, there may be times when you call, text, or email and your counselor is busy in session. We will get back to you as soon as possible. Thank you for your understanding.

Disclaimer

Please Read Before Submitting The Contact Us Form

The information provided on this website and through electronic communication is a service to the public and is meant to assist with general questions about our business, therapy services, bookings, appointments, or other mental health inquiries, and is not intended to create the therapist-client relationship. Communications through any of these means are not secure and/or may not be immediately received. If you are experiencing an emergency, please call 911 or go to your nearest emergency room.

Please note such information received or displayed on this website should not be construed as therapeutic advice, and should not be solely relied upon for any purposes. No therapist-client relationship or privilege is intended or established by communication initiated through this website. Electronic mail sent directly to our counselor through this website does not create a therapist-client relationship between Amethyst Counseling, LLC, and the sender. If you contact us via email about a matter for which we do not acknowledge you as an established client, the communication may not be treated as privileged or confidential.

The therapist-client relationship requires careful consideration of your overall well-being, unique situation, and specific facts pertinent to providing ethical decisions or options for you to consider.

We would be honored to advise you further should you choose to engage with us, but there is no obligation on your part, and no solicitation is made on our part for you to do so.

By submitting the "Contact Us Form", you acknowledge that your message may not receive an immediate response and the email communication is not a secure method of transmitting confidential information. Please do not include sensitive personal health information in your message.

Policy Statement

Communication and Data Privacy Policy

At Amethyst Counseling, LLC, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This policy statement outlines how we handle communications and protect your data when you contact us through our website.

Scope of Communication

The contact form on our website is intended for general inquiries about our services, bookings, appointments, or other mental health-related questions.
Communication through this form does not establish a therapist-client relationship.
Please refrain from sharing sensitive personal health information through the contact form.

Response Time

We strive to respond to all inquiries within 2-3 business days. However, response times may vary based on the volume of inquiries.
For urgent matters, please contact our office directly by phone and leave a voicemail if need be.

Data Protection

We take the security of your personal information seriously and employ measures to protect your data from unauthorized access or disclosure.
Information submitted through the contact form is stored securely and used solely for the purpose of addressing your inquiry.

Confidentiality

Communications through the contact form are not secure and may not be treated as privileged or confidential.
Only established clients are covered by HIPAA compliance within their virtual sessions and in our electronic medical records (EMRs). If established clients use other means of relaying information, those means may not be protected by HIPAA. Therefore, it is important to consider the security of any such information.
If you are not an established client, any information shared may not be protected under therapist-client confidentiality.

Emergency Situations

If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room immediately.

Quick link to Crisis Hotlines, Lifelines, & Helplines

By using our contact form, you acknowledge and agree to the terms outlined in this policy statement. If you have any questions or concerns about our policies, please feel free to contact us directly.

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